https://journal.itbind.ac.id/index.php/jmari id-ID Journal Of Management Indragiri https://journal.itbind.ac.id/index.php/jmari/article/view/501 <h1>Abstract</h1> <p><em>Customer satisfaction refers to the extent to which a company’s products or services meet or exceed customer expectations. Based on data from PT. Pegadaian UPC Belilas, customer satisfaction with the KCA Pawn service varies. Some customers expressed reluctance to use the service again or felt that their decision to pawn items was not the right choice. One possible reason is that repeatedly pawning items may be perceived as a sign of financial instability, which can be undesirable both socially and personally. </em><em>This research was conducted at PT. Pegadaian UPC Belilas over approximately six (6) months. The objective of this study is to analyze the influence of product quality, service quality, and trust on customer satisfaction with KCA Pawn products at PT. Pegadaian UPC Belilas.</em> <em>The study employed a quantitative method using primary data, with a population of 180 and a sample size of 124 respondents. Data analysis was carried out using path analysis, correlation coefficients, determination coefficients, model feasibility tests, and hypothesis testing, assisted by IBM SPSS version 25.</em> <em>The results of the study indicate that product quality has a significant effect on customer satisfaction, service quality has a significant effect on customer satisfaction, and trust has a significant effect on customer satisfaction.</em></p> Adyl Purnanda Suwaji Suwaji Hak Cipta (c) 2026 Journal Of Management Indragiri 2026-06-29 2026-06-29 2 1 284 296 https://journal.itbind.ac.id/index.php/jmari/article/view/499 <p><strong>Abstract</strong></p> <p>This research was conducted at PT. Adaro Energy Indonesia Tbk. The purpose of this research is to determine the influence of Total Asset Turnover, Current Ratio and Debt To Equity Ratio at PT. Adaro Energy Indonesia Tbk which is listed on the Indonesian Stock Exchange in 2015-2024.The aim of this research is to analyze the influence of Total Asset Turnover, Current Ratio and Debt To Equity Ratio on Return On Assets at PT. Adaro Energy Indonesia emerged&nbsp; both simultaneously and partially. The analytical method used in this research is a quantitative method, namely multiple linear regression analysis, using the help of the IBM SPSS Statistics Version 23 (two or three) program. The&nbsp; results of this research indicate that Total Asset Turnover, Current Ratio&nbsp; and Debt To Equity Ratio simultaneously affect Returno On Assets. The results of research on the effect of Total Asset Turnover on Return On Assets show that partially Total Asset Turnover has a significant effect on Return On Assets, the results of&nbsp; research on the effect of Current Ratio on Return On Assets show that partially the Current Ratio has a significant effect on Return On Assets and the results of research on the effect of Debt To Equity Ratio on Retun On Assets show that partially the Debt To Equity Ratio has a significant but negative effect on Return On Assets</p> Risa Andita Putri Qallbi1 Angga Hapsila Abdul Hairudin Hak Cipta (c) 2026 Journal Of Management Indragiri 2026-06-29 2026-06-29 2 1 297 308